Medical excellence. Compassionate care.

Chettinad Super Speciality Hospital comprises of a dedicated team of doctors, nurses, & paramedical professionals.

Our medical technologies & high-quality treatments provide preventive and curative healthcare solutions.

  • Preparing for a visit
    • Preparing for Your Admission

      For an elective surgery or procedure, once your doctor decides you need to be admitted to the hospital, you must obtain clearance from the financial information centre (FIC). You will be asked to signify your acceptance of the anticipated tariff to cover your treatment and stay in the hospital. After this step is completed, you will be given a date for admission as well as pre-operative instructions.

      If your surgery is being done on an emergency basis, through the outpatient clinic or through emergency services, an admission deposit based on the anticipated procedure cost and your estimated length of stay will be required.

      When You Arrive for a Hospital Stay

      On the day of your admission, you may want to ask your driver to drop you off at the main entrance of the hospital before parking in the visitors' parking area. Please go directly to the inpatient admissions counter in the main entry lobby area. One of our public relations assistants will help you with the admission process. If you will be undergoing surgery, you will be asked to give your written consent prior to the procedure. A parent or guardian must sign consent forms for minors. For elective surgery or procedures, the deposit should be made at this time.

      You will be given an identification bracelet with your name and medical record number. Once all your paperwork is complete, you will be escorted to the area where you and your "attendant bystander" will be staying.

      If surgery or a procedure is required, a nurse will explain any preparations that need to be done beforehand and will talk with you about what to expect before and after the procedure or surgery. The nurse will be happy to answer any questions.

      Many surgical procedures require a stay of one or more days in the ICU following surgery, after which, the patient will be assigned a different bed than the one occupied by him/her prior to surgery.

      Therefore, it is important for you to arrange to remove all personal belongings from that room or ward when you are transferred to the surgical theatre.

      What to Bring With You

      A list of all the medications you are taking

      Personal toiletries

      Contact lens, eyeglasses, dentures, or hearing aid case

      What NOT to Bring

      Valuables and jewellery. We cannot accept responsibility for valuables left at your bedside

      Cigarettes or pipes or any intoxicants. AIMS is a smoke and liquor-free facility

      Food

      Your Attendant Bystander

      An attendant bytander (hereafter called "bystander") must stay overnight with you (with the exception of six-bed wards and critical care units). Most units offer a sleeping cot in your room at no additional cost. In the female wards, female patients must be accompanied by a female bystander, and in the male wards the bystander may be of either gender. Bystander passes are issued at the time of admission at the inpatient admissions counter. All passes must be shown whenever entering or leaving the building or upon request.

      The visitor lodge is a temporary lodging facility for bystander of inpatients. Located on the AIMS Hospital campus, the building provides affordable housing with easy access to the hospital. To make arrangements for accommodations, please call the inpatient admissions counter at ext. 123456789.

      Once the patient is taken to the operating or procedure area, the bystander must vacate the room as well and seek accommodation in the visitor lodge to make room for newly admitted waiting patients and their bystanders. If the bystander in a private room wants to retain the room, application may be made at the inpatient admissions counter. The request will be granted, subject to room availability, and there will be an additional charge for the number of days the room is occupied by the bystander.

      The bystander must be available by telephone during and after any surgery or procedure so the hospital can convey any message concerning the condition of the patient. Bystander should alert the visitor lodge manager or the inpatient admission counter staff as to where they can be contacted. Once the patient is brought back from the ICU/CCU or the procedure room, the bystander who vacated the room may again be provided a bed near the patient.

      Visitors

      To decrease the chance of infection and ensure proper rest for all patients, we restrict the hours that visitors may see you. Visiting hours are 3:00pm to 5:00pm

      Not more than two visitors at a time, please.

      Visitors may obtain a pass at the patient information desk prior to going to your room and it must be visibly worn.

      A visitor must relinquish his/her pass in order for another visitor to come see you

      Children (age fourteen and older) may visit with permission of the nurse. Younger children will not be admitted

      All children (ages 14-18) must be accompanied by an adult volunteer of the hospital

      People with colds or infections should not visit

      Each patient's diet is strictly regulated in accordance with the patient's medical requirements and is served food from the hospital dietary kitchen only. Bringing food from outside the hospital is prohibited

      To protect the health of our patients, visitors, and staff, Chettinad Hospital Campus does not permit smoking or any other intoxicants on the premises anywhere in the hospital compound

      Surgical Patients

      Only immediate family members are welcome in your room before and after surgery. Family members wanting to speak to the surgeon after an operation should stay in the surgery waiting area. Hospital personnel will keep your family informed of your progress.

      Critical Care Units

      Immediate family may wait outside the CCU or ICU in the waiting area, where the doctors will brief them about the patient’s condition.

      Paediatric (Children's) Ward

      One parent may stay with the child

      All visiting children must be accompanied by an adult volunteer of the hospital

      Healthy brothers, sisters, and friends of fourteen years or older may visit from 3:00pm to 5:00pm. Only two visitors at a time are permitted.

      For Your Comfort

      Nursing

      The nursing staff will help you with any problems or concerns you may have. The head nurse and charge nurse also are available to help. If you are unable to resolve your concerns, please feel free to contact the patient services department.

      Pharmacy

      The inpatient pharmacy is open twenty-four hours a day, seven days a week. This complete prescription service is located on the ground floor of tower five. Some drugs and supplies are also available without prescription. Certain floors also contain centralised cash counters. Patients' bystanders can place and pay for prescriptions at one of these counters instead of going to the inpatient pharmacy on ground B Block Second Floor. The medicines will then be collected and delivered to the patient via hospital personnel. Please ask your nurse about this service.

      Telephone

      Each private and semi-private room is equipped with a telephone near the patient bed. You may receive calls by having your family and friends dial the hospital number and ask for you by name or room number. The operator will connect the call to your room. If you do not wish to receive calls, dial "123456789" to let the operator know. Additionally, internal hospital telephones are located in the ambulatory entrance lobby.

      Television

      Each private and semi-private room and all waiting lobbies are equipped with free television

      Information Centre

      The information centre is open from 8:30am to 10:00pm everyday and is located in the main lobby. (Dial ext. 123456789).

      For Your Safety

      Preventing Falls

      Help us prevent you from falling while you are here. Unless your nurse has approved it, don't try to get in or out of bed without help. Your illness, treatment, or medication may make you temporarily dizzy or weak, so take your time when walking. It is suggested that you bring skid-proof slippers from home to use while walking after surgery.

      If you get up by yourself, sit up in bed for a while before standing. Rise carefully, and slowly begin to walk. Remember that you are more likely to faint or feel dizzy after sitting or lying down for a long time. If the side rails on your bed are in the "up" position, please leave them there. They will protect you from falls and help you to turn in bed. Unless your doctor has specified a certain position, you may adjust your bed in any way that is comfortable. Ask your nurse to show you how to do this.

      Fall precautions may become necessary if you are disoriented. Ask your nurse for an explanation. Don't hesitate to call the nurse if you need help.

      Movement in the Hospital

      Patients are requested not to leave their ward or floor although walking within the ward area is encouraged when appropriate.

      Lost and Found

      If you lose an item or leave something behind, please call the security office, ext 123456789. Lost and unclaimed articles are kept with security for thirty days.

      Information to Friends and Family

      The patient information desk located at the rear of the main entrance will give your room number and condition to people who ask about you. If you'd rather not have this information given out, or would prefer not to have visitors, be sure to tell your nurse.

      Translators

      If available, we will be happy to provide language translators when needed. Please notify the patient services department as far in advance as possible if you will require a translator.

      Banking

      For your personal banking needs, AxsisBank is presently located inside the hospital campus and services will be available from 9:30 am to 3:30 pm on all bank working days.

      Meals

      Food Service

      Our nutrition and dietary department plans each meal based on the diet your doctor has ordered. All meals are nutritious vegetarian food specially prepared in a hygienic manner. In order to maintain prescribed patient diets and to avoid any infection, bringing food from outside is prohibited. What you eat is a very important part of your recovery. Breakfast is served to you in your room from 7:30am to 8:30am, lunch from 12:30pm to 2:00pm, and dinner from 7:30pm to 8:30pm. If your doctor has placed you on a restricted diet, clinical dieticians are available to counsel you. In general, a patient will be required to fast before certain procedures. The patient is requested to take direction from the physician, dietician, or nursing staff as to the food to be consumed prior to and following the procedure.

      Visitors' Canteen

      Your visitors are welcome to use the visitors' canteen, located outside the main hospital building near the entrance to Car parking Area. The canteen hours are from 5:30am to 10:00pm.

      Catering Department

      Your bystander may have his/her meals in your room after placing an order and a cash payment with the representative from the catering department. Their tray will be delivered to your room.

      Telephone Calls

      Incoming Calls

      If you are in a private or semi-private room, calls from outside the hospital will be routed directly to your room through our switchboard, except for patients in critical care, whose calls will be

      routed to the nurses' desk. Your friends and relatives may reach you by calling our main hospital number, 123456789

      Local Calls

      If you wish to use the telephone in a private room to dial a local call, first dial "123456789" and then ask the operator for the number you wish to reach. A bystander forward patients may use one of our telephone booths located at various centres throughout the hospital for local or STD calls (at the ambulatory and casualty entrances and near the car pool). All of these calls are to be paid for at the time of the call.

      Calling Within the Hospital

      Just dial the four-digit intercom number. If you don't know the number, dial "123456789" to reach the operator for help.

      You’re Responsibilities as a Patient

      Actively participate in decisions about your health care

      Be as accurate and as complete as possible regarding your medical history and treatment including specific allergies to any medicines

      Let your doctor or nurse know if you are concerned about a treatment or if you cannot follow a certain treatment plan

      Follow your doctor's advice regarding your level of activity, diet, and other health care requirements

      Be considerate of other patients and staff

      Examine your bill and ask any questions you may have regarding charges

      Leave all valuables at home whenever possible

      Abide by the rules and regulations of the hospital

      Your Financial Commitment

      The Amrita Institute of Medical Sciences makes every effort to keep costs down and the quality of care high. Your account must be current at the time of departure and the balance paid. Any payment due to the hospital should be made only at the inpatient billing counter in the main lobby, and receipt should be obtained. At the time of discharge, the bill clearance receipts must be shown to the charge nurse.

      Going Home

      Your doctor will sign a discharge order when you're ready to go home. Your financial obligation must be settled prior to leaving the hospital. Your discharge summary will either be given to you or posted, depending on the time of day of your discharge. If you prefer not to wait for it, please request the nurse to have it posted to your address.

      You should make arrangements in advance for a friend or relative to take you home. Someone from the hospital will escort you to the front door of the hospital. If you need a hired car or ambulance, please contact the car pool. Please check out of the hospital before 12:00 noon to avoid any additional charges. Your nurse will go over a list of instructions with you that will help your continued recovery at home. A discharge slip will be issued by the charge nurse and should be shown to the security guard when leaving the hospital.

      Prescriptions to Take Home

      Patients from nursing units, the emergency department, and short stay surgery may have take-home prescriptions filled before leaving the hospital.

      After Leaving the Hospital

      If you need any emergency service, please contact your doctor immediately by telephone or report to the casualty department for help.

  • Insurance / TPA
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  • Admission process
    • Outpatient Departments:

      Timings: 8 AM till the last patient is seen.

      Every outpatient seeking treatment at the hospital is registered prior to the consultation.

      A case sheet is generated electronically for recording history, symptoms, diagnosis and treatment being provided.

      For every new patient a Unique MRD number will be generated.

      If you have been registered previously, kindly quote your Medical Record Number, while taking an appointment.

      In case, you are a non-appointment / walk-in patient, you are requested to wait to see the doctor.

      Appointment patients will be given a preference. Only emergency walk-in can be seen out of turn.

      Payments for all specialties can be made at the OP Billing Counter.

      Special clinics like endocrinology and podiatry has evening clinics.

      Selected Outpatient Departments functions on Sundays also.

      Appointment Help Desk:

      Appointments for all departments are centralized.

      While taking an appointment please quote your Name, concerned department, age, Phone no and MRD, if available and the preference of physician to be seen.

      Working Hours: 24/7,365 Days.

      Appointments can be taken through phone or by email.

      E mail- appointments@chettinadhospital.com

      24 hour helpline: +(91)-(44) 4742 8001 / 47411000

      Enquiries:

      Location guide map is available and directional signboards are fixed in each floor.

      Enquiries counter exist at the reception (ambulatory entrance and main entrance)

      Telephone no for central enquiry :+(91)-(44) 4742 8001 / 47411000

      Public Relation officer helps the patient at the OPD entrance.

      Hospital enquiry hotline works round the clock. Its

      phone no: +(91)-(44) 4742 8001 / 47411000

      Casualty and Emergency Services:

      The casualty functions round the clock all days.

      Casualty and Emergency Services Direct No: +(91)-(44) 4742 8001 / 47411000

      Casualty Medical Officer and Resident Doctors are available 24 hrs. All days.

      Duty Doctors are available on call round the clock in all specialities.

      All the items required are made available during mass casualties.

      In serious cases, priority is given to treatment/ management than paper work like registration and medico-legal cases. The decision rests with the treating doctor.

      Emergency operation theatre is maintained on a regular basis to ensure that it is usable all times.

      Ambulance Services:

      A team of trained and dedicated Medical Professionals, Emergency Technicians, Nursing personnel and trained drivers are always ready to handle all eventualities round the clock.

      Ambulance service enquiry no

      Phone:10507

      Emergency Helpline: 9841405000

      This facility is available 24 hours a day, on all days.

  • Discharge process
    • General Discharge Procedures

      We will start processing your final hospital bill once your Doctor deems you fit

      for discharge. On receipt of the final bill, please settle the payments, understand the prescribed medication from the nursing staff and collect your belongings. Please inform the patient care coordinator if you prefer an earlier discharge.

      Payment of Hospital Bills

      During your stay with us, you may periodically receive interim bills which need to be paid within 24 hours. All bills must be paid before leaving the Hospital. Payment may be made at the in-patient billing counter by:

      Cash / Card / DD

      No cheques will be entertained

      If your employer or insurance company is paying your bill, a letter of guarantee from the concerned authority is required at the time of admission.

      FEEDBACK

      We are committed to continuous improvement in service and your opinion is a

      vital input to our development. Please spare a few moments to complete the In-Patient Feedback Form placed in this booklet and drop it off at the reception.

  • Patient and attendant responsibilities
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  • Patient attendant rights
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  • Guideline for visitors
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  • Visiting guidelines for intensive care units (icus)
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  • Patient Care & Amenities
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  • Patient amenities in hospital care
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More than 350 screened during
health camp
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A health check-up camp was organized at
Gobardanga, North 24, Parganas, in
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More than 350 screened during
health camp
Jun 25,2015 to Jun 25,2018

A health check-up camp was organized at
Gobardanga, North 24, Parganas, in
association with Bibekananda Seba Samiti and MCRWA. More than 350 ...

+ Know More

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